Exceptional client service
Our vision is to be the leader for exceptional client service. This is not about trying to reinvent our profession’s approach to service, but about doing things exceptionally well – and delivering that consistently. That means offering a tailored service, believing in the importance of close personal relationships and listening carefully to and working with our clients to determine what exceptional client service means to them. For us, exceptional client service is based on five key components: client needs, communication, commitment, people and value. And these are the attributes that define BDO Qazaqstan today.
We anticipate client needs and are forthright in our views to ensure the best outcome for our clients. To achieve this, we invest a great deal of time in getting to know our domestic and multinational clients and in building close, personal relationships with them. Only by listening carefully to our clients can we deliver relevant ideas and valuable insights. Only by looking at our clients’ immediate requirements and long-term strategy can we create a tailored approach that offers genuine added value. In the final analysis, it is our in-depth local market knowledge, combined with global industry expertise and technical skills that enable us to fulfil our clients’ complex needs.
Our top priority is to be clear, open and swift in all our communication. In practice, this means ensuring short lines of communication so our clients always know who to talk to. We avoid the use of unnecessary jargon and provide our clients with regular feedback: we proactively ensure there are no unpleasant surprises. Our clients appreciate the outcome: efficient, constructive, workable and timely solutions tailored to their specific needs. Our decentralised technical resources ensure swift decision making, prompt answers to questions, and speedy resolution of issues. Our organisational structure ensures clients enjoy quicker access to our senior professionals. And last but not least, our client teams are easily contactable so their experience in offering in-depth industry expertise and commercially astute insights is readily available.
Commitment to us means delivering what we promise and going the extra mile – day after day and for each and every client. We know that a significant proportion of clients within our profession are unhappy with the service levels generally provided, and we appreciate that we can only earn the trust of clients by demonstrating reliability and integrity. Clients do not want gimmicks or a reinvention of accountancy. They want consistently high-quality service delivery that meets their needs. That is what BDO Qazaqstan is committed to provide.
To ensure the delivery of exceptional client service we provide the right environment for our people and the right people for our clients. We employ experienced people and empower them to make a difference through top-class training, opportunities and reward. That way we ensure all our people are fully engaged, and transfer this engagement to client service delivery. In BDO Qazaqstan we aim to establish a culture that allows all levels of staff to interact with clients and ensures we provide the best-fit teams for their needs. We are proud of the fact that our people have the highest commercial and technical skills and work to the highest ethical standards. As a result, our people have brought us global recognition.
We generate value when we give our clients up to date ideas, valuable insights and competent advice they can trust. Our in-depth understanding of what value means to each particular client is based on a mix of professionalism, business knowledge, quality service and the appropriate human and technical resources – always in the context of fair and transparent fees and timelines. At BDO, we believe that our new ideas and innovative thinking help clients achieve their objectives and contribute to their commercial success – now and in the future. The actionable advice we provide is backed by local and regional expertise, together with global experience. In our increasingly globalised economy that is an essential added value factor for every client’s business.